Quality communications

I’m always amused when I call some customer service place, and they start the conversation with “This call may be recorded for quality purposes.”  Since the quality of customer service never seems to improve, I assume that it is the quality of my requests that is being studied.  “Listen carefully, and you can tell riiiiight… there… that he didn’t explicitly decline the Platinum Package.  That’s just a rookie mistake that will cost him $99 a month until he’s dead.”

So I’m driving to work this morning, and my car rings.  My cell phone is connected to my car via Bluetooth, so it feels very high-tech to me when I can answer the phone with my car.  (Disclaimer: I’m old, and I still think this is cool.  Leave me alone.)  The following is the entirety of the conversation.

Me: Hello?

Synthetic voice on the other end: You have reached an invalid extension.  Please hang up and try your call again. <click>

I really wish I had recorded the call for quality purposes.  I have no idea what I did wrong.

Disclaimer: Yes, I really want to do this to someone else.

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One thought on “Quality communications

  1. I just feel better that calls are recorded for quality purposes. Think how bad you’d feel if they were recorded for shoddy purposes or even outright incompetent purposes.

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